Privacy Policy

At Window Champions, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or otherwise interact with our business. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information in order to provide our window cleaning services efficiently and to improve your experience with us.

a. Personal Information

This includes:

Full name
Address (for service delivery)
Email address
Phone number
Payment information (processed securely via third-party processors)

We collect this information when you:

Fill out a form on our website
Call or email us for a quote
Book a service online or over the phone
Sign up for our newsletter or promotional offers

b. Non-Personal Information

This includes:

Browser type and version
Device type and operating system
IP address
Date and time of access
Pages visited on our website
Referring website

We collect this information through cookies and similar technologies to help us understand how users interact with our site and improve our offerings.

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our services: Scheduling, invoicing, customer support, and follow-up communication.
To improve our website: Understanding traffic patterns and user behavior to enhance website functionality.
To send marketing communications: With your consent, we may send you updates, promotions, and service reminders.
To process payments: We use secure third-party payment gateways and do not store full credit card numbers on our servers.
To comply with legal obligations: Retaining records for tax and regulatory compliance.

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers: We may share your data with trusted third-party vendors (e.g., payment processors, email service providers, booking platforms) who assist in operating our business.
Legal Compliance: If required by law, regulation, subpoena, or court order, we may disclose your information.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

All third parties are required to handle your data with the same care and standards as outlined in this Privacy Policy.

4. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small files placed on your device that help us understand how you use our site and enable certain features.

Types of cookies we use:

Essential Cookies: Necessary for basic website functions.
Performance Cookies: Help us analyze how visitors use our site.
Functional Cookies: Remember your preferences and choices.
Marketing Cookies: Used to deliver relevant ads and promotions.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain parts of our website.

5. Data Security

We take reasonable steps to protect your information using administrative, technical, and physical safeguards. These include:

SSL encryption for data transmission
Secure access controls to our systems
Use of reputable third-party service providers with robust security standards

Despite our best efforts, no system can be 100% secure. You should also take steps to protect your personal information, such as using strong passwords and not sharing your login credentials.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including for legal or tax requirements.

Customer service records: 7 years
Booking and payment records: 7 years
Email subscriptions: Until you unsubscribe or request deletion

When we no longer need your information, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on where you live, you may have certain rights under data protection laws, including:

Right to Access: You can request a copy of the information we hold about you.
Right to Correction: You can ask us to correct inaccurate or incomplete information.
Right to Deletion: You can request we delete your personal information, subject to legal requirements.
Right to Opt-Out: You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.
Right to Data Portability: Where applicable, you may request to receive your data in a structured, machine-readable format.

To exercise these rights, contact us at privacy@windowchampions.com.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from them. If we discover that we have inadvertently gathered information from a child under 13, we will take appropriate steps to delete it.

9. Links to Third-Party Sites

Our website may contain links to other websites that we do not control. We are not responsible for the content or privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the “Effective Date” above and, where appropriate, through email or website notices.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us:

Window Champions
Email: privacy@windowchampions.com
Phone: (555) 123-4567
Address: 123 Clearview Avenue, Cityville, ST 12345

Thank you for trusting Window Champions. We’re committed to keeping your windows—and your personal information—clear, secure, and protected.